Council Advisory

  • 10 October 2025
Council Advisory

Sligo County Council is aware that the Competition and Consumer Protection Commission (CCPC) has issued an urgent safety alert due to the serious risk of electrocution from 114,000 circulating pumps installed in heating systems in Ireland. The Council are working with our contractors to assess the extent of the issue in our housing stock.

The CCPC has stated that the following: "The affected products are Tucson 5m, 6m and 8m pumps manufactured between 2017 and 2024. While consumers can continue to use their heating systems as normal, they must take care not to handle affected pumps as there is a serious risk of electrocution. This includes disconnecting, adjusting or attempting any maintenance on the pump.”

Advice to Consumers, provided by the CCPC

  • Do not make any contact with the pump.
  • Look for the Tucson brand.
  • If your pump is from Tucson, find the serial number on the front of the pump
  • Check the number below or at https://tucsonpumps.com/serial-numberchecking-tool/, or by calling 01 842 6255.

Advice to Tenants

In addition, the Council wishes to inform their tenants that if they see the Tuscon brand name on a heating pump, please contact the Council at housingrepairs@sligococo.ie.

Advice to Tradespeople, provided by the CCPC

  • Tradespeople are very vulnerable to the serious risk of electrocution from affected pumps
  • If you are servicing, maintaining, replacing or working on heating systems for any reason, you must familiarise yourself with the details of this recall
  • Go to CCPC.ie or to tucsonpumps.com, understand the risk and do not touch the electrical connection of an affected pump.

 

What to do:

The risk of electrocution relates to circulating pumps manufactured by Tucson Pumps Ltd between 2017 and 2024. Users must not make any contact with the electrical connection of the pump. Tucson 5m, 6m and 8m pumps are affected, and can be identified by checking the serial number – a series of digits starting with S/N, listed on the label of the pump. Serial numbers starting with any of the below mean the pump must be replaced. The serial number can also be checked at CCPC.ie or https://tucsonpumps.com/serialnumber-checking-tool/

Affected Serial Numbers

S/N A
S/N B
S/N C
S/N D44 or earlier
S/N 2017
S/N 2018
S/N 2019
S/N 2020

If you think you have an affected Tucson circulating pump installed in your premises, contact Tucson immediately via email at productsafety@tucsonpumps.ie or phone 01 842 6255 to arrange for a replacement pump to be installed.  Council tenants contact the Council at housingrepairs@sligococo.ie.

For further information, please see the Product Safety Information Notice on TucsonPumps.ie